Due to the USPS slow-down, we have no set estimate for when your order will arrive. If it’s “in-transit” please be patient with us as we also don’t know when they will deliver it to your doorstep.
If it’s before we ship it, you can cancel your order! Please do so as soon as possible! If we have shipped your order, there is no way to give a refund unless you pay for the return label.
After ordering, please wait 2 business days for us to process your order, and another 2-4 business days depending on the shipping carrier you have chosen. If you haven’t gotten your order within this time period, please use the contact form to contact us!
Shipping cost is determined by distance from the shipment source in the US (we are located in California), or if you are international, your country’s import policies. We have no control over shipping prices, and you are responsible for all custom duties/taxes.
You will receive a confirmation email after you make an order, and within this email is tracking information for your order. If you did not receive tracking information or a confirmation email, please use the contact form to message us!
Due to COVID-19 and USPS slowdowns, orders may take a bit longer to arrive at your doorsteps. We cannot control fulfillment times or delivery since there are current issues with the postal service. We’re really sorry about this! If you have a problem with the slow-downs, please sign some petitions to save the postal service.
If your order has not shipped yet, please contact us immediately through our Contact page with the correct address and we can update it. After an order has already shipped, we are not responsible for where a customer has told us to ship it.
Pre-order means an item is out of stock at that moment, but will be restocked and available later. If you purchase an item using the "pre-order" option, this means that you are paying for the item now in order to receive it as soon as it is restocked.
Restocking time depends on the item. If you order one item through "pre-order" with another item that's currently available, then your order will be shipped once all items are available for shipment.
We’re sorry for the inconvenience! Please contact us through our Contact page and let us know about the issue. If the item is damaged, please include images of the damage and describe the damage to the item. Once we confirm the damages or other issues with the order, we will ship you an undamaged or fixed order. Shipping is paid for by New Memeland.
Yes, you can return an item and receive a refund. Please do so within 1 week of receiving the product and contact us through the Contact Form. Please note that the return label will be paid by the customer.
You can join the our rewards program in order to earn Newmemeland bucks by signing up on our site here and you'll automatically be registered to earn points!
You can find out what you can redeem your Newmemeland bucks for on here, and also make sure you copy the reward code and redeem it at checkout. Your rewards do NOT apply automatically at checkout.
If you made a purchase and didn't receive any Newmemeland bucks, please make sure you're logged in, and registered to our site.
If you have any other problems, please submit an email to digirealmarketing@gmail.com with the subject "Newmemeland Rewards Support", and provide information about your problem, and any pictures you might think will help us understand the problem.
